1.9 Apply Credit to Overpayment SA

Reference: Manage Pay Plan Payment Process Model - Page 1 for the business process diagram associated with this activity.

Actor/Role: CC&B

Description: The overpayment is transferred to a new SA (excess credit SA type). The overpayment SA credit will be transferred to other Service Agreements the next time the Account bills. Refer to 4.3.1.1 CC&B Manage Payments for details.

This task is the same for online as well as automated batch processing.

Process Names

•	PUPL - The upload payments process creates payment events, payments, and tenders using the records in the various payment staging tables.

Entities to Configure

•	Customer Class

•

SA Type

Available Algorithms

•	OVRPY-CREDSA - Keep overpayment on a "credit SA"